Deposits are subject to forfeiture for rescheduled services.
A deposit will be collected at the register for any appointment booked in-person.
Canceling and Rescheduling:
Deposits will not be carried over for appointments rescheduled less than 7 days from the scheduled start time. If an appointment is rescheduled within 7 days of the scheduled start time, a new deposit will be required to secure the new appointment. The previous deposit(s) will not be applied to the service’s total cost.
Appointments may be rescheduled one time – with a 7-day notice – for the deposit to be maintained. Rescheduling an appointment more than one time will result in forfeiture of the deposit. If an appointment is rescheduled more than one time, a new deposit will be required to secure the new appointment. The previous deposit(s) will not be applied to the service’s total cost.
Deposits will not be refunded for cancelled appointments.
Confirming Your Appointment:
An automated message will be sent to the phone number attached to your appointment requesting that you confirm your attendance to the upcoming service. If this message is not confirmed by 5:00pm two days prior to your appointment, your appointment will be cancelled. Deposits will not be refunded in these instances. Appointments scheduled 48 hours or less from the start time are not subject to this mandate.
Initial Touch-up Appointments
Initial Touch-up appointments are charged separately from the Full Session appointments.
Initial Touch-up appointments must be completed within 180 days of the Full Session appointment. After 180 days, the touch-up will be considered a Periodic Touch-up, and the Periodic Touch-up rate will be charged.
We cannot perform PMU if:
You are currently pregnant or breastfeeding.
You are undergoing or have undergone chemotherapy/radiation treatment in the past six months.
You are using or have used Isotretinoin (Accutane®) in the last six months.
Note from the Owner:
Please know that our policies are not intended to cause undue strife or feelings of hostility between the client and our team. We are serious service providers that are committed to delivering the best results and a luxury experience to our clientele, and we expect a similar respect in return. The policies above are designed to protect our team members and their time. By reserving a service, you agree to these policies. Please email me with any questions at support@kendranealstudio.com.
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